In the unlikely event that you receive a damaged item, please contact us immediately to arrange a replacement and please return the faulty item in its original packaging. Should you not call within 7 days of delivery, refunds cannot be made. Subsequent to notifying us, damaged items must be received within 28 days of delivery or no refund can be made.
Please be aware, however, that our wooden items are handmade and are designed not to have a perfect finish, to ensure a rustic look. Please do not confuse a small dent or harmless seam in the wood with damage as this is unlikely to be the case but is a part of the product’s overall finish.
If you are, for some reason, not satisfied with your purchase, please inform us that you intend to return the goods, such within 7 days of delivery, either by telephone or by e-mail (0845 1166333 / firstname.lastname@example.org). In such cases you are entitled to a refund or replacement on condition that the returned goods reach us within 28 days of delivery. Replacement , if requested will only be dispatched on receipt of the original item.
On all returns or exchanges, please complete a ‘returns form’ (found on the back of the invoice) and ensure that the products are unused, unwashed, new and that they are in their original packaging and with seals unbroken. Please also be sure to pack and label the goods carefully, securely (especially fragile items) and clearly so that they are not damaged or lost en route as we cannot be held responsible for any loss or damage to the goods en route to us. If returning goods by post, it is advisable to obtain proof of postage / delivery in case it is lost in transit. Postage costs will not be refunded and are your responsibility.
The purchased goods remain your responsibility until they arrive on our premises and it is your responsibility to cover the cost of returning them.
Mahout Lifestyle Ltd will not refund should an item be returned after 28 days of delivery; should an item be returned without a completed returns form or in its original packaging; should you not have called to report the damaged item within 7 days of delivery; should an item have been used and / or damaged in any way. Agreed replacements or returns can only be sent to a mainland UK address.
Refunds will be made to the card used to place the order within 10 working days of receipt of the returned goods. Should you have bought a discounted item, the discounted cost only will be refunded to you.
Please return all goods to:
The Manor, Manor Road, Great Bourton, Banbury, Oxon. OX17 1QT
Please also note that returns, replacements and refunds, if agreed, will only be made to or from a UK mainland address.